Resume: Theresa Goodnight

C (703)405-4554 t_goodnight@hotmail.com

 

Summary:

- Improved customer service over 97%.

- Strong attention to detail, very multi–tasked, hardworking and reliable and organized in fast paced environment

- Experienced in Internet, Social Media, MS Office, Word, Excel, Outlook; knowledge of Power Point, Access & Project.

- Excellent oral and written communication and interpersonal skills,

- Individual /team player work well; maintain confidentiality.

- Researched and analyzed data. Love to learn computer systems and use multiple screens.      

 

Professional Experience:

Employment Enterprise Admin/Various Positions

- Prince William County Gov’t. (New Horizons)Dec 2015-Present Schedule VICAP appointments, gather information enter into (EMR -Credible system), follow up calls, match time on work completed. Verify Medicaid insurance is working, contact interpreter if needed for Spanish and other language calls. Order/inventory supplies fix copier, printers, and fax machines. Assemble Neurofeedback kits  Call and verify references and schedule interviews. Job entails attention to detail, confidentiality and multi -tasking. Data entry and typing as needed for forms, spreadsheets, correspondence, and labels.

Accomplishment: Processed calls in timely manner and used technical background to fix office equipment.

 

-Prince William County Gov’t Economic Development- Covered front desk, greeted and directed customers, researched information for Communication Dept. Helped Accounting Dept. with entering data, compared information in Excel with tax books.

 

-Stephens, Boatwright Law - Answered 80+ calls a day on 6 line phone, greeted clients, collected and recorded payments. Scheduled appointments in outlook and sent emails to attorneys.

-City of Manassas- Entered data in various systems, located permits and occupancy tickets. Entered data into HTE spreadsheet for scheduled inspections and dispatched techs. Worked in Permits and HR.

-R.E. Daffan Inc.-Market/Admin - Requested documentation specs for bids, sent invitations bid/bond, scan & print drawings, prepared bid list of vendors.

Manpower (Sentara Hospital) Nov 2015-Dec 2015

Implemented software for project Alarris to test IV pumps and other equipment for preventive maintenance using dry test and primed test of lines for updates for Carefusion-Sentara Hospital.

 

Fairfax County Government (Sunrise Systems) Admin. Assist/Dispatch Jun 2014 – Apr 2015

Stormwater Maintenance-Operate and monitor a two-way radio system ensuring communication and safety with field crews of over 35+ trucks throughout the day.  For safety maintain a crew location log and truck numbers; contact with approximately twelve field crews, engineers and inspectors. Document departure and arrival times at each specific location as transmitted via radio. Work Emergency Snow Operations by tracking drivers, their locations and completed work. Primary contact for customers is via phone, e-mails, and in person. Created customer complaints and work orders into EAM system verified addresses, ownership, and structures etc. in OnPoint Map Viewer Geographic Exploration and Mapping. 

Administrative duties: maintained confidentiality researched troubleshooted and resolved customer problems.

Accomplishment: Respond to complaints in timely fashion; keep customers up on the status of their complaints. Received appreciation responses from citizens for excellent customer service.

 

Fairfax County Government (Caliper) Admin Assistant IV Feb 2013 – Jul 2013   

Human resources - Housing Development Services-researched prices for apartments in different locations, verify section 8

using tax program and proof documents. In Excel developed list of clients and their information & maintained confidentiality.

Fairfax County Retirement Agency- Jul 2012 worked front desk, greeted customers, transferred calls and sorted mail.

 

Virginia Department of Transportation (Caliper) Administrative Assistant III Mar 2011 – Jan 2012

 Manassas Contracts assisted with snow operations tracked and managed up to 700 pieces of equipment and assisted with snow removal application/M7-B process. Processed tort claims for Maintenance Areas during snow operations. Set up folders to support a complete history of the snow removal contracts. Collected/compiled report of sidewalk, curb & gutter data of winter breakage resulted in SAAP contract. Worked with landscaping, paving, construction, and cleaning companies contractors to resolve issues.  In charge of handling office when supervisor was out. Verify time and attendance sheets, research problems, and inventory office supplies.

 

Fairfax County Government (Caliper) Administrative Assistant III Aug 2009 – Jan 2011 

Office for Children: Aug 2009 – Jan 2011: Worked front desk, greeted clients  in professional and timely manner, maintained supplies, organized conference room & prepare for training, make coffee, etc., answered emails and performed data research. Worked with minimum supervision. Entered confidential records into minute menu.

Juvenile and Domestic Court Probations, front desk: greeted clients, answered phone calls and questions, worked with confidential files, updated booklets, and distributed mail, and data entry.

 

Virginia Department of Transportation (Caliper) Helpdesk/Administrative Apr 2010 - Jul 2010  

Responded to 100+ customer phone calls in help desk/call environment in timely manner from going into que and returned complaint calls. Responded to voicemails and emails from citizens. Documented and entered customer call notes in AMS tracking system, dispatched jobs to the correct field technicians.

Accomplishment: answered more calls than regular workers 1000+/month in timely manner resolving issues.

 

Verizon Business (Teksystems) Circuit Designer/Network Provisioner Oct 2006 - Jan 2007   

SPS Project: Negotiated intervals on hot cut services ISDN, T1, T3, DS0, DS1, P2P, frame relay and resolved issues.  Issued orders for circuits and equipment, research information, and issue Asr’s. Systems used: Netpro, Mecca, Tcoms, & Cameo.

Accomplishment: Handled business problems as liaison which developed relationships with vendors, management, and clients keeping them abreast on changes.

 

Sprint (Teksystems) System Implementation Specialist May 2006 - Jul 2006  

Worked FTS 2000 managed and implemented project on unbundled SOTS database bill records for over 1800 orders of T1, DS1 & DS3 access for routers. Analyzed equipment for prices, CLIN verification, and attention to detail on spreadsheets.

 

Other positions: Communication Analyst, Circuit designer, computer lab assistant, reset merchandiser, substitute teaching, child care, dog care, baker, crafter, song writer, reader etc.

 

Training/Education

• Business Information Technology, Northern Virginia Community College.

(Enterprise Architecture Leadership, Systems Analysis Management, Business Process Re-Engineering Leadership, Microsoft Project,  Project Management; certificates total of 7.2 CEU’s).

 

• A.A.S. Information System Technology (Networking), Northern Virginia Community College.

• Microcomputer Usage Certificate, Northern Virginia Community College.

• Diagnostic Ultrasound Certificate- one year program (physics, abdomen, ob/gyn, medical terms; intern clinical at Mary Washington Hospital & Stafford Radiology lab).

 

Reading/Videos: Bob Proctor, Brian Tracy, Grant Cardone, Dale Carnegie, Tony Robbins, Peter Kyne to name a few.